A Wily Coyote Experience

We are doing a refinancing. A financial fact checker from Chase Mortgage called us. She needed some basic information from Wells Fargo. Wells Fargo wouldn't talk to her. Wells Fargo wouldn't even agree to a three way call with her, us and them. So we had Chase call Wells Fargo then mute themselves while we asked Wells Fargo the questions. One of the questions was "what is your name?" which was put to the Wells Fargo person answering the other questions.

She said, "Rebecca H." I asked if her last name was spelled 'Ache' but she said that it was the letter 'H'. I said that given that I've told her my name and my address and my social security number to get the basic financial information of 'account balance', that this seemed a little one sided. Rebecca H. responded that it was company policy. We hung up.

The Chase fact checker called and told me they had all the info and that she (the fact checker) had enjoyed the conversation. I told her that what we had done was similar to those contraptions that wily coyote built expect for the giant spring and the rocket and the fact checker said she loved the metaphor.